During its startup phase, Outlook should automatically retrieve all the IMAP messages from the configured mail accounts from the mail server, reconstructing the. ost files related to the IMAP accounts that you identified earlier. Create a new BACKUP_yyyyMMdd folder within the folder containing the. ost files (you can easily do that from the Data Files panel using the Open file location button). Navigate through the folder containing the.
In the popup window that will appear, take note of all the IMAP accounts (E-Mail panel) and the. I suggest the following workaround, which is simpler to put into practice than the proposed one and, most importantly, has a 100% success rate (at least until now – and we had to pull it off quite a lot ): Go to Control Panel> Mail > E-Mail Account. If the IMAP account still doesn't work, Outlook is crashing, or you connect to Exchange 2007, you need to uninstall the updates or revert to an earlier build of Office 2013. Remove the check then close the dialog to return to Outlook. At the bottom of the dialog is an checkbox for When displaying hierarchy in Outlook, show only the subscribed folders. Right click on the IMAP Inbox folder and choose IMAP folders. If that doesn't work, try disabling the option to show only subscribed IMAP folders. For Older Versions of Outlook To display all IMAP folders to subscribe to: In Mails navigation pane, click a folder under your IMAP account. (If the Inbox is not your root folder, setting Inbox as the root won't work, as it will hide all of the other folders.) In Mails navigation pane, right-click the top folder of your IMAP account.
Exit the dialog and perform a send and receive. In the Root folder path field type Inbox. Click More Settings button then switch to the Advanced tab. To do this, go to File, Account Settings and double click on your affected IMAP account. The first, and preferred, method is to add Inbox to the IMAP root. There are two possible fixes for IMAP accounts. When you change the root folder, Outlook re-syncs the mailbox and folders that have not synced up will be lost if you don't have a backup copy. If you have custom folders created in Outlook, confirm they are synced up to the server before changing the root folder. If Outlook is crashing or you use Exchange 2007, you'll probably want to uninstall the update. If the only problem is with an IMAP account, I don't recommend uninstalling these updates as they add some IMAP improvements and you'll have a better IMAP "experience" with these updates installed.
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